Moo (A C.O.W.* post)
*Cranky Old Woman (a la Nancy)
I placed an order for a single item with a well-known on-line needlework shop earlier this summer. The item was back-ordered which was OK with me. A package from the store showed up about four weeks later, but when I opened it, the contents were not my order and the sale slip had someone else's name on it. I called the store and told them about the error. The response was "How did that happen?" and then I was asked to return the package to them. A few days later, I got a call from the store and was asked for my address. I did return the package the next day, at my own expense during an extra trip to the post office. About two weeks later, I finally received the item I wanted after yet another phone call to the store to check on whether the package was on its way (it had gone out in that day's mail). In the meantime, my credit card had been charged.
Why am I cranky? Because the shop made no effort to thank me for returning the incorrect order to them. After all, I could have kept it (and it was a chart I had been eyeing along with fabric and all the threads) and claimed that I had never received what I had ordered. Obviously, it didn't occur to me to do that as I couldn't be that dishonest. But don't you think a note in the package with the correct item would have been a nice touch? Or maybe a thank-you during one of the phone calls? Or an offer to reimburse my return postage? I'll think twice about ordering from that shop again. What would you do in this situation?